Innovation is a team of around 30 exceptionally dedicated individuals, with a passion for client service and professionalism. We are car-fuel tax, payroll and employee benefits experts, focused on client service, project management and solution delivery. We work closely with our clients to turn our award-winning solutions into reality and save them and their employees millions of pounds every year.
Innovation's Executive Team; John Messore, Claire Spragg, Peter Moroz and Kate Cliff are really proud of the Innovation family, our culture and the values that we operate by and deliver for our clients.
Testament to this is the longevity of our employees, partners and clients - some who have been with us since day one.
We help companies and their employees reduce cost through our employee and HMRC friendly car, employee benefit, mileage expense and fuel tax services, with a particular focus on compliance and risk mitigation.
We were originally set up by three former colleagues and friends from EY, Deloitte and PwC who had a common dream of delivering alternative thinking and solutions together with great client service but at an affordable and competitive cost.Read about our history
The most important aspect of our business is our people. Our people drive the business forward and, without a brilliant and dedicated team in Newport, we would not continue to be the success we are today with so many delighted clients.
We are led by a team who constantly question, challenge and think alternatively to unlock solutions to business problems, client issues and get the best out of all of our people.
Managing Partner & Director MA Oxon ATII FCARead biography
Managing Partner & Director MA Oxon ATII FCA
Peter is Innovation’s leading expert on car tax matters, with a particular focus on employee communication and delivery of savings to clients.
Peter is a member of the Executive Board.
Peter is a Fellow of the Institute of Chartered Accountants, a Chartered Tax Adviser and sits on the Technical Committee for employment taxes at the Chartered Institute of Taxation where he helps review and comment on new law.
After graduating from Oxford, Peter grew and led large teams of people in specialist employment tax consultancies at PwC, Andersens, Deloitte & Touche and Ernst & Young.
He has helped shape the policies of dozens of large companies to ensure they meet best practice standards and are as efficient as possible from a tax viewpoint.
Peter has written many articles on a variety employment tax issues published in Taxation and other leading journals over the last ten years and has successfully represented clients at Tax Tribunal.
In his spare time Peter is a keen tennis player and enjoys wild swimming.
Managing Partner & Director MA Oxon ATII ACARead biography
Managing Partner & Director MA Oxon ATII ACA
John was part the driving force behind the development of Innovation’s on-line mileage capture system and also came up with the original idea of our private fuel buyout solution when he was Head of Tax at Kraft Foods.
John is a member of the Executive Board.
After graduating from Oxford University with a Mathematics degree, John qualified as an ACA with Arthur Andersen before moving to what is now PwC.
He then moved to Industry where he has been Head of Tax at Bass, Kraft Foods and AT&T specialising in Tax, Treasury and Statutory Accounts, but with particular emphasis on Payroll Taxes and VAT.
As well as writing regularly in Tax publications, John has experience of Tax Tribunals, sits on the ICAEW Employment Taxes and NIC technical committee, the CIOT Corporate Tax subcommittee and was regional Chairman of the Midlands ACT.
Outside of work John likes to keep generally fit, enjoys rock-climbing and he recently gained his motorbike licence.
Managing Partner & DirectorRead biography
Managing Partner & Director
Kate joined Innovation as a Partner when the company was set up in 2007 and is now on the Executive Board.
An experienced Operations Manager with over 25 years’ experience in the financial services industry, Kate oversees all operational activity for the business.
Kate manages the Innovation Centre, ensuring the highest standard of service delivery. Her passion is helping people develop to their full potential, thus benefiting the individual, the team and the wider business.
After juggling three children, Kate enjoys keeping fit and training for half marathons.
Managing Partner & DirectorRead biography
Managing Partner & Director
Claire has been with Innovation since 2011 and is a member of the Executive Board.Having previously spent 20 years in the pensions industry working for two large life offices. Primarily specialising in process and people management across pre-sale and back-office administration functions.Claire is a specialist for implementing some of our service offerings and post-sale processing with a particular focus around compliance, GDPR, and data privacy.
Claire’s interests include walking and supporting Liverpool Football.
Emma has been a partner at Innovation since 2012.
With a background in financial services, Emma has over 15 years’ experience working in system software testing and quality assurance.
Since joining Emma has been the project lead for Innovation’s mileage capture system.
Helen joined Innovation in 2014 having worked in the hotel and leisure industry for 25 years.
Helen is responsible for managing some of Innovation’s major clients. Her attention to detail is second to none, and she is incredibly passionate about providing excellent customer care and training.
Having worked in Europe and Australia, Helen loves to travel!
Client ManagerRead biography
Charlotte has been a Partner of Innovation since 2014. Coming from a background of 11 years in financial services, she brings great attention to detail and a passion for providing good customer service.
Outside of work Charlotte has a love of rock and heavy metal music and attends gigs regularly.
Partner & Financial ControllerRead biography
Partner & Financial Controller
An experienced Treasury analyst: versatile, with finance experience in both public (HMRC) and private sectors, including over 15 years with Kraft Foods/Mondelez.
Gareth manages and is responsible for the day-to-day accounting for our business.
David began working for Innovation in October 2015 having graduated from university and taken a year-long break to go travelling. David has learnt quickly and gained many skills since joining and now manages a portfolio of existing clients as well working with our new clients to implement Innovation’s products. David is currently studying towards completing his ATT qualification.
David’s hobbies include football, golf and holidaying.
Ravinder joined Innovation in the summer of 2016 after graduating from university with a degree in ‘Mathematics and Accounting’. Since then, he has gone from strength to strength and currently manages some of Innovation’s largest clients.
Outside of work, Ravinder plays football for a local team and enjoys playing golf and cycling.
IT CoordinatorRead biography
Tom has worked in the Financial services sector for 8 years gaining a wealth of experience working in a regulatory environment.
He has focused on IT for the last 4 years, working on developing reports and automation projects.
At Innovation, Tom’s main responsibility is the coordination of all IT related work.
Chief Technology OfficerRead biography
Chief Technology Officer
Having worked as a software developer for over 8 years, Ian is passionate about making the complicated uncomplicated.
Ian is currently responsible for systems development and strategy.
When Ian is not at work he enjoys ‘tinkering’ with anything technology related.
Client ManagerRead biography
Sara has worked in retail and banking and has over 14 years of experience in both customer service and finance. She has a passion for customer service and ensures her clients receive the best possible care.
When not at work Sara enjoys art, design, reading, travel and exploring.
Client ManagerRead biography
Caryn previously worked in government finance for over 10 years within the Accounts Payable department and was responsible for managing travel expenses for various Members of Parliament and Civil Servants.
Caryn holds a client portfolio and is an expert in business mileage analysis.
When not at work Caryn enjoys spending time with her family and friends.
Client ManagerRead biography
Holly is a client manager who completes mileage reviews and reports.
Holly has 6-years’ experience working in financial services.
She enjoys answering client queries as she can interact and help the drivers.
Client ManagerRead biography
Having previously spent 8 years working in the motor insurance industry, Rosie wanted to use her skills to build a career in the financial sector.
Rosie is currently managing her own portfolio of clients whilst also working on new projects and initiatives. She has become a vital member of the team, since joining Innovation in November 2016 and is studying for her AAT qualification.
Client ManagerRead biography
Having previously worked in retail management, Matt has a passion for customer service and sales.
Matt enjoys the detailed interaction with clients and making sure that they are 100% satisfied with the work he produces. Matt especially enjoys the friendly culture and team work ethic at Innovation.
When not at work Matt likes to play and coach rugby to a good standard.
Client ManagerRead biography
Charity joined Innovation at the start of 2020 having previously worked in the retail and motor retail sectors, where she thrived in a customer service environment. Charity wanted a customer facing career in financial services and always provides a consistently high level of client service and support.
Innovation is a great place to work with a friendly, down to earth environment. If you want to find out more about Innovation and whether it’s the perfect organisation you have been waiting for then contact us.
Lots of our team have been with us for many years (some from day one), but continued growth every year has meant that new team members are constantly joining the Innovation family.
In recognition of hard work and professionalism we offer a very competitive salary and benefits package. We have many team events during the year where everyone is welcome.
“I joined Innovation in 2015, which was my first role after finishing university and it has been a great choice.
Innovation has been really supportive in developing me further and I am working towards my ATT qualification. I get the opportunity to work directly with the managing partners on commercial opportunities, which provides invaluable experience and insight.
Everyone at Innovation made a big effort to welcome me onboard and it's a fantastic working environment.
My hard work has been rewarded and I am now a partner, looking after some of Innovation’s major clients."
Firstly can I thank you for your assistance, guidance and understanding in helping me with this matter. The service I have received from you has been first class and you have been a pleasure to deal with. I was very upset when we first made contact due to the increased deduction that was taken this month and although that has happened now, what you are now suggesting moving forward makes sense…….even to someone like myself who was really struggling to understand the system. It is very rare in this day and age that you have the benefit of dealing with someone who calls you when they say they are. You have followed up all our conversations with a fully informative email too. I was very set to ask to step out of the scheme, and although I still have my concerns with how my new working pattern is going to work, its thanks to you that I am going to continue for the time being. Thank you again Helen, I appreciate all your help so far, and look forward to working with you over the next few months and hopefully more.
“In my role as Financial Director there has been very little for me to do as the whole process is being managed in its entirety by the team at Innovation. They provided a very clear project plan, as well as taking time to explain in detail how the initiative would operate to all stakeholders. They delivered a smooth implementation, ahead of schedule to meet our internal deadline for payroll and have continued to support the business through the first few months of the change in process."
Hitesh Nathwani, Finance Director, Agility Logistics LimitedRead story
“We have just been through our second full year with this arrangement in place, and we are seeing savings to the business of over £1,200 per driver, per year compared with the costs of providing fuel under the fuel benefit. In addition, this year saw 60% of our drivers save on average £580 compared with the tax they would have paid on the fuel benefit, so the arrangement is popular with staff as they can see the benefits it brings.”
Alan Murphy, Group Finance Director, Agnew Group (part of Sytner)Read story
“Innovation’s client service has been second to none. In addition to a willingness to invest time in explaining to a non-tax audience in order to assist management in selling the benefits of proposals, they have been particularly effective in working with non-tax personnel. This has been seen to best advantage in the way they have won over sceptical HR Operations personnel through attention to detail, speed of response and keeping to promised deadlines.”
Robert Fort, Group Head of Tax, Amey plcRead story
“With any new change of policy a few challenges will inevitably arise but the tax team at Innovation have been and continue to be proactive and quick to assist in addressing these to ensure that the project is a complete success. I am pleased to have had the opportunity of working with Innovation on this innovative and specialised tax project where they truly excel – it has been a thoroughly enjoyable experience for me.”
Martyn Sandford, , Group Financial Controller, Anglian Windows LtdRead story
“Innovation helped us resolve what looked like an impossible problem, which we had been looking at with other professional firms for a number of years; namely how to provide fuel cards in a significantly more tax efficient and cost effective way, with no change in employee take home pay or cash flow. Thanks to the hands on approach taken by the team at Innovation their private-fuel arrangement was implemented very smoothly with full employee buy-in.”
Ken J McLean, Group Finance Director, Arnold Clark Automobiles LimitedRead story
“Fuel Card Optimiser was not particularly a ‘tax led’ project for Biffa. The stakeholder team was very large and of a multi-disciplinary nature. Innovation proved time and again their specialist knowledge in this overall project area and took time to explain in great detail to the whole project team and the relevant stakeholders the fundamentals of FFO and the legal framework in which it sits. They made this complex area of law very accessible to experts and non-experts alike."
Julian Bowden-Williams, Head of Tax & Treasury, Biffa LimitedRead story
“I’ve loved working with you guys at Innovation and introducing C-Fuel was one of the best things we have ever done at CEVA. From being viewed with suspicion, it’s become really popular. Everyone at Innovation has been brilliant to work with, always helpful and knowledgeable. I hope to work with you again in the future!”
Leanne McLean, Senior General Manager, CEVA
“CSM implemented the Fuel Card Optimiser arrangement in April this year for all company car drivers who have the benefit of a fully expensed fuel card. Kate and her team have provided a high quality of service throughout and are always available for help and support. We look forward to continue to work with Kate and the team at Innovation and would definitely recommend them to others."
Sharon Brown, Employee Services Adviser, CSM bakery SolutionsRead story
“Three years on we are so pleased we went with Innovation. WE have had near enough 100% take up from staff thanks to clear communications and webinars, which Innovation hosted and were more than willing to take questions from drivers around the personal impact of the arrangement on their position. There has been very little for us to do as the whole process is being managed in its entirety by the team at Innovation. What little feedback we’ve had from employees has been entirely positive.”
Vikki Barker, HR Business Partner, DB Schenker LtdRead story
“Some staff were initially sceptical – in view of the fact that this idea is so innovative – but after Innovation did their road show presentation all staff were very comfortable with the concept. Innovation even sat down with individual employees who had personal queries on a 1:1 basis to help explain how their tax codes operated. We have consequently seen driver habits change for the better in that staff are now driving more efficiently to maximise MPG and are even car sharing.”
Mark Townsend, Managing Director, Derry Building ServicesRead story
“Looking back, we are pleased we went with Innovation and implemented their Fuel Card Plan. During our discussions, it was clear that Innovation were extremely credible and experienced in this area and were the only firm willing to indemnify us and provide all the warranties and safeguards we required. The positive feedback I have received from our employees has been extremely reassuring.”
Mel Pearce, People Services, DFSRead story
“We are a family firm and apart from considerable reduced operating costs, our employees’ welfare is incredibly important to us, so when John shared with me that many of our staff would also be better off, we quickly approved the implementation – their proposition was that compelling. We are delighted with the system, the savings and how Innovation looked after Drayton and its staff"
Simon Miles, Group Finance Director, Drayton Group LtdRead story
“We believe that the system has delivered exactly what we were told it would and we are on-course to make significant savings to the business. As with any new system this required a lot of forward planning to ensure the roll-out went smoothly and Innovation were on hand at all times to ensure the new system was introduced as efficiently as possible. We would have no hesitation in recommending Innovation to other businesses or indeed working with them again in the future on other products.”
Chris Elvidge, Finance Director, Drive VauxhallRead story
“Innovation is also a very ethical firm. They pride themselves on complying not only with the letter but also the spirit of the law and have a number of ways to ensure that there is always ‘clear blue water’ between what they do and what is expected from HMRC, thereby proving that you don’t have to be aggressive or risk taking to save tax: just innovative and smart. I would have no hesitation in recommending Innovation and their tax team to any business.”
Mark Faulkner, HR Director, EH SmithRead story
“We have been very impressed with the consistent high level of customer service they have provided. The team have a great deal of expertise and specialist knowledge and immediately understand the needs of an organisation both in the short and long term. In summary, the service has been second to none and we would certainly recommend them as a reliable and customer focused company.”
Sally Gregory, Human Resources Director, Europcar GroupRead story
“Because the whole process has gone so smoothly from the outset, we have actually needed very little face-to-face time with Peter. He is always available at the end of the phone no matter what the query and the whole service has taken up far less management time than we first envisaged. This is only our first year but we are track to make very sizable savings for both ourselves and the employees.”
Marcus Lamont, HR Director , Everest LtdRead story
“We have achieved a 100% compliance every month from day one. All the drivers submit their monthly mileage logs on time. Innovation check every single journey for compliance and train/educate drivers where appropriate. We would be pleased to endorse Innovation and recommend them to others. We have found Innovation to particularly knowledgeable in this area compared to others as well as highly professional."
David Lowe, Head of Procurement, Fowler WelchRead story
“We made considerable gross savings thanks to the Fuel Card Optimiser solution in-line with Innovation projections. Importantly, all our employees are either cost neutral or in many cases are better off than before. I am happy to recommend Innovation Professional Services to other construction firms in particular and indeed to all businesses in general."
Peter Rose, Shared Service Director, Galliford TryRead story
“They presented us with an idea that would save circa £1,000 per year for each member of staff who received the private fuel benefit. I am naturally risk averse and cautious with any new supplier, but after meeting John it gave us the confidence to move forward quickly. WE are nearly 2-yrs in – Innovation have done everything the said they would do and more. I couldn’t speak more highly of them.”
Jimmy Bradley, Deputy Finance Director, Kelly GroupRead story
“The employment tax solutions outlined by Innovation were closely aligned to a key challenge the business was facing, namely, how to carry on providing fuel cards in a way that was much more cost effective. Innovation are different not only because of their innovative ideas but also because of the combination of their commitment to their clients through the whole project, their responsiveness, easy access to the senior team and the way in which their ethos can be seen through the entire team.”
Douglas Briggs, Finance Director, Accounting & Reporting, Kuehne + NagelRead story
“The success of the project so far has been partly due to the neat concept of the arrangement itself, but more importantly in my view, the quality of the Innovation team. It is the rare combination of technical knowledge, strong personal experience, a pragmatic approach and the human tough which make them so good at what they do.”
Ralph Steward, Head of Reward, Laing O’RourkeRead story
“They brought us a new and innovative cost saving idea to us, which we have not seen being supplied by anyone else, even though we deal with a range of professional advisers. The system has been designed to be fully HMRC compliant. If any company is still providing free or private fuel to their employees, I would also encourage to talk with one of the advisers at Innovation.”
Phil Myers, Group Internal Audit Manager, Lookers plcRead story
“The arrangement delivers savings for both the company, which are significant and also ensures that also benefit, or at the very least are no worse off whilst helping the company save cost. The team at Innovation have been professional throughout, producing high quality employee communications and dealing promptly and thoroughly with any queries that have been raised through the transition process as we launched the product. We would have no hesitation in recommending them to others.”
Catriona Smith, Head of HR, McNicholasRead story
“Under the new arrangement our staff get to keep their fuel cards but the cost to us of that provision has been reduced by over £1,000 a head. The solution does require the collation of business mileage records but staff are happy to do this because they understand the benefits to the business as well as themselves.”
Gordon Shepherd, Finance Director, OsborneRead story
“We are pleased to work with the people at Innovation to optimise the arrangements on the use of fuel cards in our business. Based on our experience on fuel cards, I would be very happy to endorse working with Innovation on similar projects. We found them to be straight talking individuals and delivered on time and to budget. And now I can only question why we took so long to give it the go-ahead.”
John Hamilton, Group Taxation Director, Stagecoach GroupRead story
“The success of the project has been due to the excellent client service and detailed tax knowledge and skills provided by the Innovation team. Innovation produced employee communications and developed payroll processes with 100% take-up and buy-in from our staff, including on-going administration. There is no incremental work as employees claiming back business mileage through expenses enter exactly the same details now as they did before."
David Freestone, Programme Director, Willis Towers WatsonRead story
“Innovation first helped us following an HMRC review into our process concerning business mileage record keeping for drivers reimbursing mileage. They presented a compelling proposal, which had the added benefit of removing much of the administrative work from the company, as well as ensuring that the work was done in total compliance with HMRC’s guidance and the legislation around fuel reimbursement.”
Adrian Evans, Head of HR ESS Operations, WincantonRead story